Warranty.

Every VaperCore device is built to last. If something goes wrong because of a manufacturing fault, our warranty has you covered - here's what's included and how to make a claim.

All VaperCore devices come with a 6-month warranty against manufacturing defects, starting on the day your order is delivered.

If your device develops a fault covered by the warranty, we'll repair or replace it free of charge.

• Battery faults - the device no longer charges or doesn't hold a charge.
• Electronics - buttons, LEDs, the USB-C port or firing that stop working.
• Build faults - defects in the device body or internal parts.

• Consumables - pods, coils and e-liquids, which wear out with normal use.
• Accidental damage - drops, water damage or damage from leaking liquid.
• Normal wear - scratches, scuffs and cosmetic marks.
• Misuse - using incompatible chargers, pods or coils, or opening the device.

1. Contact us - send your order number and a short description or video of the problem.
2. We check it - our team replies within 1 working day, usually with a quick fix to try first.
3. Send it back - if the fault is confirmed, we send you the return instructions.
4. Repair or replace - we repair or replace your device and send it back to you free of charge.

• Your order number (from your confirmation email).
• A short video or photo showing the problem.
• The device and its charging cable, if we ask you to send it back.

If we replace your device, the replacement is covered for the remainder of your original warranty period. If the same model is no longer available, we'll offer an equivalent model.

This warranty is in addition to your statutory rights as a consumer in the EU. It doesn't affect your legal rights in any way.

Not sure if your issue is covered? Email us with your order number and we'll help you within one working day.