Find your order
The order number is in your confirmation email, e.g. #1001.
Delivery in short
What each status means
Every step also arrives by email.
Order placed
Payment authorised and your order is queued at our Barcelona warehouse.
Packed and checked
Items picked, age verification flagged for the courier, label printed.
In transit
The parcel is moving between depots. Tracking updates twice a day.
Out for delivery
On the van today. An adult 18+ needs to be there to sign for it.
Parcel late or missing?
Tell us your order number and we will chase the carrier for you.