Returns policy.

We want you to love your order. If something isn't right, you can return it this page explains what can be returned, how to do it and when you'll get your money back.

You can return unopened, sealed items within 14 days of the day your order is delivered. You don't need to give a reason.

Items must be in their original packaging with all seals intact.

• Unopened devices - pod kits and accessories in their original sealed packaging.
• Sealed e-liquids, pods and coils - with the factory seal still intact.
• Faulty, damaged or wrong items - anything that arrived broken or isn't what you ordered.

For health and hygiene reasons, we can't take back:

• E-liquids once the seal has been broken.
• Pods, coils and mouthpieces that have been filled or used.
• Change-of-mind returns requested more than 14 days after delivery.

1. Request a return - email us your order number and the items you want to send back.
2. Get your instructions - we reply within 1 working day with the return address.
3. Pack and send - use the original, sealed packaging and a tracked shipping service.
4. Get your refund - once checked, we refund you and email a confirmation.

We check your return within 3 working days of it arriving at our warehouse. Approved refunds go back to your original payment method; your bank may take 5-10 working days to show it.

If you return your whole order within the withdrawal period, we also refund the original standard shipping cost.

For change of mind returns, return shipping is paid by you. If the item arrived faulty, damaged or wrong, we cover the return shipping.

Want a different colour or product instead? Mention it in your return request and we'll send it once your return has been checked.

Email us with your order number and we'll help you within one working day.